Repairability & Field Quality Specialist, Harman Professional Denmark ApS

Are you passionate about legendary sound, and think it is fun to work with electronic devices? Are you eager to provide the best technical service and help both colleagues and independent partners to do the same? Do you want to be a part of a global company manufacturing, developing, and distributing some of the world’s largest audio brands, such as JBL and Harman Kardon? Then we have the opportunity of a lifetime for you!

HARMAN is looking for a Repairability & Field Quality Specialist, to join their office in Kvistgård, 3490. In this position, there will be no direct end-user contact, but lots of interdisciplinary communication across departments – especially in technical service and support. As a Repairability & Field Quality Specialist at HARMAN, you will be responsible for developing new processes to make sure that quality and efficiency regarding the service and repair of Harman products. This will be achieved through consistent cooperation with our service centers and by understanding the different repair procedures and the related costs, timeframes, etc.

You will in other words help build the new repairability system by deciding “what to repair”, “how to repair” and “where to repair”. You will work in close cooperation with an international team consisting of engineers and technicians.

Your primary job responsibilities will be:

  • Developing the customer experience in all repairs by working close with our network of external service centers to enhance cooperation, service, data quality and system integration with internal and external customers.
  • Improvement in the repair process incl. how to repair, what to repair and build and finally improvement of the repairability system for future EU EcoDesigns.
  • Visiting service centers with the aim of gaining knowledge of their individual processes and the quality of the result relative to resources used.
  • Working in a team in Denmark to control, analyze and improve the quality of the warranty reclamations and cost optimization.
  • After-sales repairability and service quality development.
  • Service center optimization and product repairability improvements.
  • Implementation, optimization, and project execution of repairability and service quality initiatives.
  • Development of processes and on a regular basis to deliver training on products and updates.
  • Test and get to know new products, so you are prepared for future repairability questions.

Preferably, you have the following qualifications:

  • Minimum 5 years of experience as service technician or service lead needed to perform the core responsibilities.
  • Education as an Electronic Technician, Academic Engineering, Radio Mechanic, etc.
  • Repair knowledge of Audio products and an understanding of Service centers setup.
  • Able to speak and write in English on a professional level.

Additionally, we appreciate these competencies and experiences:

  • Network and Data communication skills.
  • Implementation and project experience.
  • Customer service experience.
  • Interest in Sustainability and EcoDesign.

As a person you are driven, have a natural curiosity about new trends and innovation, and you thrive in a matrix organization. You possess a structured working approach and like to optimize processes and make sure that the customer gets as much value as possible for their money. You have a good technical understanding and communicate easily in English and across national borders. Furthermore, you like to travel occasionally between our local office and the service centers in Europe we partner with. (Max. 20-30 days a year)

HARMAN offers you

To become part of a specialized team consisting of 4, in an independent position being free, but accountable. You will be part of the international department, which is involved in new initiatives and has co-influence on new products, and the service and repair related to these products, in a company in rapid growth. HARMAN work focused and hard – but with a strong culture and team spirit. HARMAN focuses not only on developing the company but also on the individual employee across the global organization. Remote-working roughly 1-2 days a week will also be an option; however, we strive to create an environment where everybody wants to join their colleagues physically.

How to reply

Use the link to send your application – preferably as quickly as possible. HARMAN is using FLAIR (former Adecco) for the recruitment process. If you have any questions, please contact Recruitment Specialist, Henrik Haldbo Pedersen,M: +45 2830 1715, E: Henrik.Pedersen@flair.dk

About HARMAN

HARMAN (harman.com) designs and engineers connected products and solutions for automakers, consumers, and enterprises worldwide, including connected car systems, audio and visual products, enterprise automation solutions; and services supporting the Internet of Things.

With leading brands including AKG®, Harman Kardon®, Infinity®, JBL®, Lexicon®, Mark Levinson®, and Revel®, HARMAN is admired by audiophiles, musicians, and the entertainment venues where they perform around the world.

More than 50 million automobiles on the road today are equipped with HARMAN audio and connected car systems. HARMAN’s software services power billions of mobile devices and systems that are connected, integrated, and secure across all platforms, from work and home to car and mobile. HARMAN has a workforce of approximately 33,000 people across the Americas, Europe, and Asia.

In March 2017, HARMAN became a wholly owned subsidiary of Samsung Electronics.

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